Customer service: The next challenge for cloud providers


Public cloud providers are not new, but their interactions with enterprises are still in the early stages. Not long ago, few public cloud providers picked up the phone. Today, public cloud providers must respond to users. Moreover, as an enterprise that works with a public cloud, you must learn how to effectively communicate with cloud providers, on both sales and operational issues.



Keep in mind: For major IaaS providers — AWS, Google, Microsoft, IBM — cloud support is an emerging science. They are still in learning mode, especially the ones that have built a public cloud, such as IBM and Microsoft.


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Too much big data running through my brain

Binary code over a face. Big Data by all accounts is supposed to help humans perform better by augmenting our limited brain power. Computers, after all, have the ability to crunch data with lightning speed, something humans just haven’t been built to do. Conventional tech wisdom states that the more data you have, the better the outcome – even if that sounds counter-intuitive. That’s the thinking… Read More